Go360 Permit Tracking Improves Road-Cutting Program at Hamilton

May 30, 2013

Go360 Permit Tracking Improves Road-Cutting Program at Hamilton

Nobody likes road repairs. Citizens get annoyed when sections of roads are repeatedly dug up. Municipalities don't like road-cutting projects because they result in costs that are not documented and cannot be recovered. Even the organizations that dig up the roads, such as gas-pipeline and telecommunications companies, don't like to do it because they frequently encounter other buried infrastructure, which can be dangerous and costly.

The City of Hamilton has a solution, believed to be the first of its kind, which has reduced costs and inconvenience while improving safety. It's the Go360 Permit Tracking solution by AGSI.

Implemented in stages over several years by Hamilton's Public Works Department, the system aggregates data from numerous sources and displays it on maps, reports, creates invoices, and project dashboards, enabling municipal users to manage all types of permits required for road repairs and road use.

When a permit application comes in, the system shows City managers what is already in the ground at the location. It displays key features such as road networks, building footprints, and even streetscape imagery. As new permits are added to the system, Go360 analyzes events and permits within the vicinity and identifies potential conflicts to the permit such as scheduled community events, new or past capital-works projects or other permitting work.

Go360 Permit Tracking supports the entire municipal consent application process, including the ability to approve or deny the submission, or request additional information from the contractor. The application also tracks the progress of permits from creation to completion, restoration and invoicing, and integrates with Public Works' document management system to provide access to pertinent municipal plan and survey documents.

AGSI has just deployed our fifth iteration of Go360 Permit Tracking. The system has proved its ability to reduce inconvenience to citizens and recover costs that were previously lost. To illustrate, in 2006 Hamilton issued 500 excavation permits and recovered $670,000 in pavement-degradation costs from contractors. In 2012, the number of permits grew to 2,500 and the City recovered $3.5 million in restoration costs.

Gord McGuire ,Manager of Geomatics and Corridor Management for the City of Hamilton, is proud of the advancements made by the system, including its capability to track citizens' complaints and the responses to them through the City's work-order management system.

Hamilton has published a video about its road-cutting program, featuring Go360 Permit Tracking, at its YouTube page.